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Privacy Policy

Last Updated: 18/08/2025

At ARK Innovations Consulting Engineers Ltd., we are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services or visit our website.

1. Data Controller

The data controller responsible for your personal information is:

ARK Innovations Consulting Engineers Ltd.
Email: office@arkinnovations.uk
Tel: +44 208 491 2608

2. Information We Collect

We may collect and process the following types of personal data:

  • Identity Data – such as your name, job title, and company (if applicable).
  • Contact Data – including email address, phone number, and postal address.
  • Project Data – details of your property, project requirements, or engineering services requested.
  • Technical Data – such as IP address, browser type, and website usage information (via cookies/analytics).
  • Communication Data – records of correspondence and enquiries made with us.

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contract – to provide you with structural engineering services and fulfil our contractual obligations.
  • Legal Obligation – to comply with applicable laws and regulations.
  • Legitimate Interests – to respond to enquiries, improve our services, and maintain business operations.
  • Consent – where required (e.g. for marketing communications). You can withdraw consent at any time.

4. How We Use Your Information

Your personal data may be used to:

  • Provide quotations, reports, and professional engineering services.
  • Communicate with you regarding projects or enquiries.
  • Manage payments, invoices, and accounts.
  • Comply with legal and regulatory requirements.
  • Improve our website and customer experience.

5. Sharing Your Information

We will never sell your personal data. We may share it with:

  • Specialist consultants or contractors involved in your project.
  • Professional advisors (e.g., accountants, insurers, legal representatives).
  • Service providers (e.g., IT and website support) under strict confidentiality agreements.
  • Regulatory authorities if required by law.

6. Data Security

We have implemented appropriate technical and organisational measures to safeguard your personal data against unauthorised access, misuse, or loss.

7. Data Retention

We will retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law (e.g., tax and accounting records).

8. Your Rights Under GDPR

You have the following rights:

  • Right of Access – to request copies of your personal data.
  • Right to Rectification – to correct inaccurate or incomplete information.
  • Right to Erasure – to request deletion of your personal data where applicable.
  • Right to Restrict Processing – to limit how your data is used.
  • Right to Data Portability – to request transfer of your data to another provider.
  • Right to Object – to object to processing under legitimate interests or direct marketing.
  • Right to Withdraw Consent – where consent has been given.

To exercise any of these rights, please contact us at office@arkinnovations.uk.

9. Cookies

Our website may use cookies to enhance user experience and collect anonymous usage statistics. You can manage or disable cookies through your browser settings.

10. Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

11. Contact Us

For any questions about this Privacy Policy or how we process your personal data, please contact:

ARK Innovations Consulting Engineers Ltd.
Email: office@arkinnovations.uk
Tel: +44 208 491 2608